TICKET PRE-SALE INFORMATION
I WANT TO GET FIRST ACCESS TO TICKETS FOR ROBBIE WILLIAMS LIVE AT VALE PARK STADIUM, 2020. HOW DO I DO THIS?
You need to have pre-ordered a physical copy of the new album The Christmas Present through the Official Robbie Williams Store before 6pm GMT on Thursday 5th December 2019 GMT. Please note that orders from other retailers are not eligible to access the Vale Park Ticket Pre-sale.
You need to have registered via the No Purchase Necessary form hosted on Robbie Williams Official Music Store before 6pm on Thursday 5th December 2019 GMT.
WHEN IS ROBBIE PLAYING AT VALE PARK STADIUM?
Robbie will play his homecoming show at Vale Park Stadium on Saturday 20th June 2020.
WHEN WILL I GET MY PRE-SALE ACCESS CODE?
If you purchased an album, or registered via the form, you will receive an email by 1pm Friday 6th December 2019 GMT containing your pre-sale code, a link to the pre-sale and details of the show.
WHEN DOES THE PRE-SALE OPEN?
These emails invite you to purchase tickets in our exclusive pre-sale, run from 10am Saturday 7th December.
Pre-sale access does not guarantee you tickets; it guarantees your eligibility to access the ticket pre-sale before general release. Please note, due to high demand tickets are extremely limited.
HOW DOES THE CODE WORK?
Each code is only valid for Robbie Williams Live at Vale Park Stadium and can only be used once. Please keep the email containing your pre-sale link and passcode, ready for the pre-sale. Each code will allow the purchase of 2 tickets only.
HOW DO I REDEEM MY CODE?
Simply follow the link provided in your email, which will take you to a designated pre-sale page on ticketmaster.co.uk
Please ensure you are entering your passcode into the appropriate box.
I'VE ORDERED THE ALBUM BUT I HAVE NOT RECEIVED MY CODE YET, WHY?
You should receive your code by 1pm Friday 6th December, please check both your inbox and junk mail folders carefully to locate this email.
If you have not received this code by 3pm on Friday 6th December, please contact: email@example.com
The code, along with all the show details will be sent to the email address that you used when making your album purchase.
I'VE ENTERED MY PRE-SALE CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?
Presales don’t guarantee you to tickets, but they do give you the chance to book tickets earlier, with fewer people trying to book at the same time. So if you are trying to find tickets and the result are "currently not available", that means the presale allocation has sold.
If you get a code not valid error message – please contact firstname.lastname@example.org
Please quote your email address, full name and the pre-sale code you were allocated.
I'VE ENTERED MY PRE-SALE CODE ON THE TICKETMASTER PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT.
WHAT SHOULD I DO?
If you are experiencing an issue completing your order – please submit your enquiry here:
Or contact via Twitter @TicketmasterCS
The Ticketmaster team will be closely monitoring this to answer promptly.
IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?
One code is issued per customer. A maximum of 2 tickets per code.
I’VE ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?
In order to qualify for the ticket pre-sale you need to order directly from the Official Robbie Williams Store.
WILL THERE BE DISABILITY TICKETS AVAILABLE DURING THE TICKET PRE-SALE?
A number of wheel chair and ambulant accessible tickets are available for the pre-sale via Ticketmaster and we will offer a complementary companion ticket.
Proof of disability is checked after booking is made.
I’VE ORDERED THE ALBUM BUT WHAT IF I LIVE OUTSIDE THE UK?
All customers, both UK and International, who have either purchased The Christmas Present on any format or signed up via the sign up form will be sent access codes.
SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRE-SALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE ON MONDAY 9TH DECEMBER 2019.