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September 04, 2012

Dublin & Glasgow Ticket Ballot Error

If you applied for tickets to Robbie's forthcoming shows in Glasgow or Dublin you will by now have received an email notifying you that you either have or haven't been successful.

We regret to say that there has unfortunately been an error made by our ticketing partner, Ticketmaster, and anyone who applied for Glasgow will have received notification about Dublin, and vice versa.

Please do not worry. They are currently in the middle of remedying this situation and rest assured that you will receive further communication from them very shortly.

Please note, tickets to Southend and Leeds are not affected.

'Ticketmaster confirms that due to a database error, some customers who entered the Robbie Williams ballot for his dates in Glasgow and Dublin were advised, in error, that they had been successful in the ticket ballot. They received email confirmation today for the incorrect venue, with customers who applied for Dublin receiving emails for Glasgow and vice versa. As soon as this error was identified, the ticket application process was suspended.

Customers who registered their interest in the Robbie Williams Dublin show and were successful in their application but received an email referring to the Glasgow date are entitled to purchase tickets for the Dublin show. These customers will receive an additional communication from Ticketmaster with regard to this. An additional ballot will also be run for Dublin to cater for additional allocation that was not balloted for initially and successful applicants will be contacted directly and receive the results of the new ballot by the end of today. We have also extended the booking period to midday on Friday 7th September to ensure everyone has a fair chance to buy tickets.

We can confirm that ballots were being run for these Robbie concerts due to the extraordinary demand for tickets. We saw over half a million fans registering to get their hands on tickets for Robbie’s exclusive 4 dates in the UK and Ireland, with demand far exceeding the tickets available for each of these intimate venues.

Ticketmaster regrets any disappointment or confusion and apologise sincerely to Robbie Williams and his fans.'

- Ticketmaster

If you have further questions about the above, UK customers can ask TicketMaster a question by clicking the link at the top of the page here and Ireland customers here. Customers from both countries can telephone Ticketmaster on 08444 999 999.

We will update you with further information as the situation is resolved.

Thank you for your understanding and we apologise on behalf of Ticketmaster.